Authentic and Attentive Customer Service Training

AUTHENTIC AND ATTENTIVE CUSTOMER SERVICE TRAINING
by PLAYING MANTIS

What you will Learn:

  • Skills to build and manage a personal and authentic relationship with our customer.
  • Help your staff understand the powerful responsibility to create rapport and connection with their customers in any situation.
  • Create deep connection between people and ensure that participants get an instant understanding of how to apply their learning in the workplace.
  • Specific communication skills for building and maintaining customer relationships and providing excellent service.
  • Integration and application of skills to specific obstacles unique to your company’s client base, products and general context.

Outcomes:
Module 1: Skills training: how to step in, listen and say ‘yes’.

  • Stepping in with confidence.
  • Listening with awareness
  • Learning to say ‘yes and’

Module 2: Integration and application resulting in commitment statement

  • Apply their newly acquired insight directly to their own unique contexts
  • Practice the new skills to ‘rehearse’ for their futures in providing service excellence.
  • Invent practical solutions for everyday problems
  • Work together to discover what structures and policies can support new ideas
  • Plan for applying what they had learned in a way that increases service, sales and profits.

Delivery Method:

  • In-house workshop (creative participation workshop)

For more information contact us!