Managing Interpersonal Conflict

by Beatrice Attrill & Associates

What you will learn:

  • Context and causes of conflict
  • Personal conflict-handling responses and reactions
  • Awareness of own interaction styles
  • Awareness of impact of others’ interaction styles on self
  • Separating what matters from what’s getting in the way
  • Working towards true resolution
  • Practical conflict confrontation and resolution guidelines
  • Application of practical guidelines and feedback

Who will benefit from attending?

  • CEOs
  • Executives
  • Managers
  • HR professionals
  • Recruiters
  • Sales professionals
  • Interviewers
  • Consultants
  • Facilitators
  • Customer relationship managers
  • Frontline staff


  • Understand the causes of conflict
  • Appreciate the extent to which one’s own conflict-handling and interaction styles influence outcomes
  • Understand and practically utilise the conflict-handling styles model
  • Confront potentially explosive issues
  • Apply techniques that help move conflict through settlement to true resolution
  • Apply the dialogue-based skills of inquiry and advocacy
  • Mediate conflict between two or more parties

Delivery Method:

  • In-house Workshop (can also be modular)
  • Public Workshop

For more information or to arrange a meeting contact us!